Privacy Policy
How Pique collects, uses, and protects your information
IMPORTANT - PLEASE READ CAREFULLY: THIS PRIVACY POLICY DESCRIBES HOW PIQUE TECHNOLOGIES, INC. ("PIQUE", "WE", "US", OR "OUR") COLLECTS, USES, AND DISCLOSES YOUR INFORMATION WHEN YOU USE OUR SERVICES.
Last Updated: December 2024
1. INFORMATION WE COLLECT
Information You Provide: - Account Information: When you create an account, we collect your name, email address, and password. - Profile Information: You may choose to provide additional information such as your job title, company name, and profile picture. - Meeting Content: When you use our services, we process audio, transcripts, and notes from your meetings. - Communications: When you contact us, we collect the information you provide in your messages. - Payment Information: If you purchase our services, we collect payment details through our payment processors.
Information Collected Automatically: - Usage Data: We collect information about how you use our services, including features used, actions taken, and time spent. - Device Information: We collect information about the device you use, including device type, operating system, and browser type. - Log Data: We collect server logs that may include your IP address, browser type, pages visited, and timestamps.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide, maintain, and improve our services
- Process and transcribe your meetings
- Generate meeting summaries, action items, and insights
- Send you service-related communications
- Respond to your inquiries and support requests
- Analyze usage patterns to improve our products
- Protect against fraud and unauthorized access
- Comply with legal obligations
3. HOW WE SHARE YOUR INFORMATION
We may share your information with:
- Service Providers: Third-party vendors who help us operate our services (cloud hosting, analytics, payment processing)
- Business Partners: With your consent, we may share information with partners who offer complementary services
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties.
4. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
Meeting recordings and transcripts are retained according to your account settings. You can delete individual meetings or all data from your account dashboard.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your information, including: - Encryption of data in transit and at rest - Regular security assessments and audits - Access controls and authentication requirements - Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to: - Access the personal information we hold about you - Correct inaccurate or incomplete information - Delete your personal information - Object to or restrict certain processing - Data portability - Withdraw consent
To exercise these rights, please contact us at support@pique.so.
7. COOKIES AND TRACKING
We use cookies and similar technologies to: - Keep you logged in - Remember your preferences - Analyze how our services are used - Improve our services
You can control cookies through your browser settings.
8. THIRD-PARTY SERVICES
Our services may integrate with third-party services (e.g., Zoom, Google Calendar). These services have their own privacy policies, and we encourage you to review them.
9. CHILDREN'S PRIVACY
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
12. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Pique Technologies, Inc. Email: hello@pique.so Website: https://www.pique.so