Support Center
Get help with setting up and using Pique
Welcome to Pique Support
We're here to help you get the most out of Pique. Whether you're setting up for the first time or looking for advanced tips, you'll find the resources you need here.
GETTING STARTED
1. Download and Install Download Pique for Mac from our launch page. We support both Apple Silicon (M1/M2/M3/M4) and Intel Macs.
2. Connect Your Calendar Link your Google Calendar or Outlook to automatically detect upcoming meetings and enable one-click joining.
3. Start Your First Session Join a Zoom or Teams meeting, and Pique will automatically begin capturing and transcribing your conversation.
FEATURES
Real-Time Transcription Pique captures and transcribes your meetings in real-time with high accuracy, even with multiple speakers.
Interactive Mind Maps Transform your meeting content into visual mind maps that help you see connections and key themes at a glance.
Action Item Detection Pique automatically identifies and extracts action items, decisions, and follow-ups from your conversations.
Smart Summaries Get concise, structured summaries of your meetings that highlight the most important points.
Pre-Read Generation Prepare for meetings with AI-generated pre-reads based on meeting agendas and previous related discussions.
FREQUENTLY ASKED QUESTIONS
Q: Why do I need the desktop app? A: Browsers cannot capture internal audio due to security restrictions. The desktop app allows Pique to capture audio directly from Zoom/Teams for the best transcription quality.
Q: Is my meeting data secure? A: Yes. We use enterprise-grade encryption for all data in transit and at rest. Your meeting content is processed securely and never shared with third parties.
Q: What meeting platforms are supported? A: Pique currently supports Zoom and Microsoft Teams. Support for Google Meet and other platforms is coming soon.
Q: Can I use Pique for in-person meetings? A: Yes! Pique can capture audio from your Mac's microphone for in-person meetings and lectures.
Q: How accurate is the transcription? A: Pique uses state-of-the-art speech recognition that achieves over 95% accuracy in most conditions. Accuracy may vary based on audio quality and accents.
TROUBLESHOOTING
Audio Not Capturing - Ensure Pique has microphone and screen recording permissions in System Preferences > Privacy & Security - Check that your meeting app is outputting audio to the correct device - Restart Pique and rejoin your meeting
Transcription Quality Issues - Ensure you're in a quiet environment with minimal background noise - Check that speakers are close to their microphones - Verify your internet connection is stable
App Crashes or Freezes - Update to the latest version of Pique - Restart your Mac and try again - If issues persist, contact support with your system information
CONTACT SUPPORT
Still need help? Our support team is here for you.
Email: support@pique.so Response time: Within 24 hours
For urgent issues, please include: - Your account email - Mac model and macOS version - Description of the issue - Screenshots or screen recordings if applicable
We're committed to making Pique work perfectly for you.